Email Invite Notification Issue

Incident Report for Atlassian Bitbucket

Resolved

After monitoring overnight, no new issues were reported. This incident is now resolved.

Posted Sep 29, 2022 - 22:30 UTC

Monitoring

The third-party service provider has implemented a fix and we are seeing significant improvements to notification delivery. We will continue to monitor the situation.

Posted Sep 29, 2022 - 13:10 UTC

Update

The third-party service provider has identified the issue and is now working on a resolution.

Posted Sep 29, 2022 - 11:29 UTC

Identified

We have identified an issue with email notifications not being delivered. This is due to a single third-party mail provider's blocklist. This is impacting some BitBucket, Jira Software, Jira Service Management, Confluence and Jira Work Management Cloud customers. We are working on a resolution with the service provider.

Posted Sep 29, 2022 - 09:07 UTC

This incident affected: Signup.