Users cannot access "Users On Plan"

Incident Report for Atlassian Bitbucket

Resolved

This incident has been resolved.

Posted Aug 25, 2021 - 16:57 UTC

Monitoring

We have implemented a fix for the issue and service should be fully restored at this time. We will continue monitoring to ensure the issue is resolved.

Posted Aug 25, 2021 - 16:36 UTC

Identified

We have identified the cause for the issue and are working towards a resolution.

Posted Aug 25, 2021 - 15:27 UTC

Investigating

We are currently investigating an issue with our billing service whereby users can't access "Users on Plan". We will provide next update shortly.

Posted Aug 25, 2021 - 14:22 UTC

This incident affected: Purchasing & Licensing.