Pipelines failing to start

Incident Report for Atlassian Bitbucket

Resolved

This incident has been resolved.

Posted Oct 14, 2020 - 12:41 UTC

Monitoring

The Pipelines clusters have returned to normal

Posted Oct 14, 2020 - 12:15 UTC

Update

We are still working on mitigating the extreme load we are under that is causing performance degradation.
We are failing over to a backup cluster and should see improvements shortly.

Posted Oct 14, 2020 - 10:44 UTC

Identified

We have identified a performance degradation and are taking steps to mitigate the issue.
Pipelines may take extra time to start, appear to hang and/or run slower than normal.

Posted Oct 14, 2020 - 09:47 UTC

Investigating

We are investigating reports of intermittent errors for Pipelines failing to start or stuck for some Atlassian Bitbucket Cloud customers. We will provide more details once we identify the root cause.

Posted Oct 14, 2020 - 09:41 UTC

This incident affected: Pipelines.