Git pushes and merges are degraded

Incident Report for Atlassian Bitbucket

Resolved

This incident has been resolved.
Posted Jun 11, 2021 - 14:09 UTC

Monitoring

After making a configuration change to our service responsible for handling Git hooks, we are seeing response times return to normal across all operations. We'll continue to monitor our systems and resolve this incident after performance has remained stable for 30 minutes.
Posted Jun 11, 2021 - 11:59 UTC

Update

We have successfully resolved the bottleneck in our database layer and have seen response times return to normal across most operations. However, we are continuing to see issues affecting pushes and merges. We are now directing our efforts towards identifying the cause of these last remaining issues and addressing it.
Posted Jun 11, 2021 - 11:50 UTC

Identified

We have identified the issue as a bottleneck in our database layer, which is impacting multiple systems including the website and API in addition to our GIt services. We are investigating possible mitigations now.
Posted Jun 11, 2021 - 11:40 UTC

Investigating

We have received alerts that Git push and merge operations are currently degraded. We are investigating and will provide additional updates shortly.
Posted Jun 11, 2021 - 11:28 UTC
This incident affected: Website, API, Git via SSH, and Git via HTTPS.